Twelve months on tracks, motors and stitching, and fabric covered against manufacturing defects. Here is precisely what that means, including the parts it does not cover.
If any of that happens, we come back and put it right at no cost. If a part cannot be repaired we replace it.
Fabric is covered against manufacturing defects — a flaw in the weave, colour running, a print or coating failing. Report it as soon as you see it.
Message us on WhatsApp with a photo and your installation date. That is genuinely all it takes. We will tell you the same day whether it is a warranty repair, and book a visit if it is. There is no form and no ticket number.
We still come out. Repairs outside warranty are charged for parts and labour, and we will quote before doing anything. Replacing worn runners on an eight-year-old track costs very little and is usually all a "broken" curtain needs.
A warranty is only useful if you know what it is for. This section explains the practical side: what tends to go wrong with curtains, what is covered, and what is normal wear rather than a fault.
Rarely the fabric. It is nearly always the moving parts — a glider binding, a bracket working loose, a motor losing charge. Those are the things a warranty should address and they are the things we fit ourselves.
Fading is the main one. Gulf sunlight breaks down dye and every fabric changes over years; that is why the sheer takes the exposure and the blackout sits behind it — see what slows fading. Dust build-up is maintenance rather than a defect.
Tell us what the window is doing rather than what you think the cause is, and we will come and look. The team that fitted it is the team that returns.
A curtain warranty in Dubai is mostly about the moving parts, because that is what actually fails in this climate.
Collected after installation across Dubai, Sharjah and the northern emirates.
Wave track along a six-metre window. The folds stay perfectly uniform whether open or closed. It is the detail that makes the whole room look finished.
Quoted, fitted and invoiced with no surprises. The fitters removed all the packaging and took the old rail away with them.
Rollers for a home office. The screen glare is gone and the blind sits flush inside the recess.
The fitters noticed my ceiling was not level and adjusted the track so the curtains hang straight anyway. That is the kind of thing you only find out later if it is done badly.
They cover Ajman properly, which many Dubai companies do not. No extra travel charge and they arrived on time.
Went for the double layer after seeing the books at home. Sheer during the day, blackout at night, and the two tracks were installed level to the millimetre. Price on the quote was the price I paid.
The consultant brought all four catalogue books to the flat. Seeing the fabric against my own window in daylight completely changed which colour I picked — the one I chose online looked grey in my living room.
I only wanted sheers for the living room. They did not try to upsell me into blackout, which I appreciated. The chiffon softens the light beautifully and the room still feels bright.
Floor-to-ceiling glass on two sides. The sheers cut the glare without making the apartment dark, and the fitters got the drop right to the centimetre above the floor.
Very good work and a fair price. The only reason for four stars is that the first fitting slot was moved by a day. Once they arrived it took under three hours for four windows and they cleaned up after themselves.
Pinch pleat in the formal sitting room. The folds are even across the whole width, which is the part cheap curtains always get wrong. They hung and dressed them properly before leaving.
Good blinds at a good price. I would have liked a wider colour choice in the roller range, but for the blackout function they do exactly what was promised.
Sample content while we collect the real thing. These are written to show the layout — they are not customers, no star rating is published to Google, and they are replaced in the back office as genuine feedback arrives.
Our team brings catalogues 301, 302, 303 and 401 to your door, measures every window, and quotes one fixed price covering fabric, track, accessories and fitting. The visit is free and there is no obligation.
Leave a number and pick a window. No form-filling, no obligation.
Pick up to four and we'll drop the actual cuttings to your door, free, anywhere we cover. Colour behaves completely differently against your own window — this is the only honest way to judge it without booking anything.