The terms under which we quote, make and install. Written to be read, not to hide behind.
A written quotation is valid for 30 days. It is based on the measurements taken at the visit and the fabric selected at that time. Changing either means a new quotation, issued before anything is cut.
An order is confirmed when you approve the quotation and pay the deposit. Because everything is cut to your measurements, fabric is committed at that point.
You may cancel without charge at any time before we cut fabric — tell us as soon as you can and we will confirm the status of your order. Once cutting has started, made-to-measure goods cannot be resold and the deposit covers the material committed. We will always tell you honestly where your order has reached.
Our stated lead time runs from the day you approve the quotation. We meet it in the large majority of cases. Where something outside our control delays it — a building access restriction, a customer postponement, a fabric fault found at cutting — we tell you the same day rather than letting the date pass quietly.
You need to give us access to the rooms, and where a building requires a work permit, NOC or contractor registration, that has to be arranged with your building management. We will tell you at the visit if we think your building requires one. If our team arrives and cannot get access, we will rebook, and repeated failed visits may be charged.
Removing old curtains, tracks or blinds is included. We fill and make good the fixing holes we can reasonably reach, but we do not repaint walls, and we cannot guarantee that removing an old fitting will leave an undamaged surface behind it.
We are responsible for our own workmanship and for damage our team causes. We are not responsible for pre-existing defects in walls or ceilings, or for a fixing failing because the structure behind it was unsound in a way that could not be seen. If we think a ceiling will not carry a track safely, we will say so before fitting rather than after.
We will make up fabric you supply, but we cannot warranty a material we did not source, and shortfalls in quantity are not our responsibility. Talk to us before buying anything — width and pattern repeat change how much is needed.
These terms are governed by the laws of the United Arab Emirates.
Collected after installation across Dubai, Sharjah and the northern emirates.
Floor-to-ceiling glass on two sides. The sheers cut the glare without making the apartment dark, and the fitters got the drop right to the centimetre above the floor.
Very good work and a fair price. The only reason for four stars is that the first fitting slot was moved by a day. Once they arrived it took under three hours for four windows and they cleaned up after themselves.
Pinch pleat in the formal sitting room. The folds are even across the whole width, which is the part cheap curtains always get wrong. They hung and dressed them properly before leaving.
Good blinds at a good price. I would have liked a wider colour choice in the roller range, but for the blackout function they do exactly what was promised.
They came all the way to RAK for two bedrooms and still gave me the same fixed price. Fitted in one visit.
Sheers for a small apartment on a budget. They were honest that I did not need a heavier fabric for a north-facing room instead of selling me the expensive book.
Fair work for a fair price. Delivery was a day later than first indicated but they called ahead rather than leaving me waiting.
Book 303 jacquard in the majlis. Guests keep asking where they came from. The pattern lines up across the two panels, which I did not think to ask about and they did anyway.
Simple eyelet curtains for a rented flat, and they were happy to do a small job without making me feel like a small customer.
Rollers for the kitchen and the study. Wipeable, compact, and the chain is on the side I asked for. Small thing, but they asked first instead of guessing.
I wanted something light for the majlis that still gave privacy from the street. The chiffon does both, and it does not look cheap up close.
Motorised blinds on the high windows in the stairwell — the ones I could never reach. Set to open at seven and close at sunset. Installed cleanly with no visible wiring.
Sample content while we collect the real thing. These are written to show the layout — they are not customers, no star rating is published to Google, and they are replaced in the back office as genuine feedback arrives.
Our team brings catalogues 301, 302, 303 and 401 to your door, measures every window, and quotes one fixed price covering fabric, track, accessories and fitting. The visit is free and there is no obligation.
Leave a number and pick a window. No form-filling, no obligation.
Pick up to four and we'll drop the actual cuttings to your door, free, anywhere we cover. Colour behaves completely differently against your own window — this is the only honest way to judge it without booking anything.